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Privacy Policy

As a company, Bradleys have always taken your privacy seriously. We are committed to ensuring that the personal data which we collect about you in our online store is secure.

By using the web site, you are accepting the Privacy Policy of Liam Bradley Ltd. If you follow a link on the website to go to another site you will leave the web site of Liam Bradley Ltd.

The Data Controller for the services provided to end users is Liam Bradley Ltd registered number NI36617 has its registered office at Unit 11 Dromore Road Retail Park, Omagh BT78 1RE.

As a result of a change in European Law on 25th May 2018 (the General Data Protection Regulation) we are now required to explain fully how we collect and use your data. Whilst the way we collect and use this data hasn’t changed this privacy notice explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

When we say ‘Data’ we mean information about you which is personal such as your name, email, address, birth date, telephone number, payment information, support queries, subscription details, web pages you may have visited. The exact type of personal data we collect will depend on which of our services you use and how you use them.

We may update this Privacy Notice from time to time. Any changes will be published on our website. This Privacy Notice has been drawn up in line with the Information Commissioner’s Office (ICO) Privacy Notices Code of Practice. We hope that you’ll find it straightforward, but if you have any questions or concerns about this Privacy Notice, please feel free to contact our Customer Services team by emailing:


On, we use technology that is commonly referred to as ‘Cookies’. These are small text files which are saved on your device.
Cookies perform a number of different functions. Some cookies are essential for the functioning of the website.
Certain Cookies make our website quicker and easier for you to use, and give information about your behaviour while using our website. A cookie for example can pre-fill your username or email address when logging into your Customer Account. Cookies will provide us with information relating to your visit to, for example, the device and web browser you’re using, date/time of your visit(s), how long you used our website for, pages you viewed, if you made a purchase, and so on. Cookies will also provide us with non-Personally Identifiable Information.

When you first access our website you will be asked to consent to our use of the cookies described in this Cookie Policy. By using our website you consent to the storing and accessing of Cookies on your device. You can consent to, or block the use of specific cookies by activating the relevant settings in your browser.
You can configure your browser to reject cookies and disable tracking technology, or reject cookies when using our services but doing so may result in a reduced user experience when accessing our services or in some cases may prevent you from using the service at all.

Online ordering

When you place an order with, we gather and process a range of personal data, mainly for the purposes of processing the order. Examples of this are: name, addresses (billing & delivery), email address, telephone number, goods ordered, your order value, and IP address.
Creating a Customer Account with us creates a history of your ordering with us, and enables you to complete any future orders you may place with us more quickly. In addition to the information we require in order to process an order, a Customer Account will also record the date/time that the account was created, and the date/time that the customer last logged into their Customer Account.

If you make an enquiry to Bradleys by emailing us; the personal details you give us, email address and your enquiry will be retained. The details of enquiries are shared internally and may also be shared anonymously with manufacturers or suppliers if this is required in order to resolve your enquiry.

What we do with your information

At we use your personal information in the normal course of business and to provide the products, services, offers or news you have requested and also for administrative purposes.
When we use your data we must have a reason for doing so and you have certain rights regarding this. Some of the legal reasons for processing your data are summarised below along with your rights in relation to each category:

• We have legitimate business interests to process personal data and where our interest to process is not overridden by your individual rights
• Process and fulfil orders, and to enable us to contact you regarding your order
• Collect payment
• Respond to enquiries you may make
• Contact you in an emergency situation such as an urgent product recall or when we are made aware of something that may impact on your health
• Where we have a legal obligation to process the data, to exercise or to defend legal claims, or to assist in criminal investigations of a crime
• Where necessary in the public interest
• With your consent

The way we collect data is broadly outlined below:

• Data you provide to us during some form of direct contact between ourselves:

1. Information that you volunteer to us so that you can use one of the services we provide
2. Information you proved when you subscribe as a customer to one or more of our services
3. Information you give us so we can provide you with information about our services
4. Information when you contact us with questions or request support

• On Data we collect automatically when you use our services:

This data is collected by using cookies and similar tracking technologies and is collected when you visit or use our services online as described above.
Like most websites, we collect information about customer interaction with the web site. We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website This type of data cannot be used to identify a particular customer only the action they did on the web site and types of purchases made. This information is collected by ourselves and also by Google. Google operates a system called Google Analytics this information is collected by Google and is used to evaluate our website and the activity on. This information may be stored in more than one country Google may be obliged by law to supply this information to agencies .You may refuse to allow this to happen by selecting certain settings on your browser. By using the web site you are deemed to have agreed with these terms.

Making Payment by Debit/Credit Card:

When you choose to make payment to with a credit/debit card, we use Realex Payments for the handling of this transaction. Realex Payments are based in Dublin, Ireland. Realex Payments keep your details secure via a number of measures - ensuring your safety when making a payment to Any Personal Data that you provide Realex Payments with when making payment is not shared with Gordons Chemists, other than those details necessary for Order Processing and Fraud Prevention. Bradley Pharmacy employees for example do not have access to your payment information.
Numerous layers of technology are in place to ensure the confidentiality, authentication and integrity of information. Visa and MasterCard have accredited Realex Payments with the highest level of Payment Card Industry security compliance standards, demonstrating a continued commitment by Realex Payments to exceeding industry standards.


Sharing Data

We will never share data with organisations seeking to market third party services directly to you. We will never rent or sell your data to third parties for such purposes and we will only share it with a third party for the legitimate business purposes described in this policy.

We may share data with third party service providers where they support delivery or otherwise provide functionality for users of our services or to market or promote our goods and services to you and in such cases only with your consent. All third party service providers are contractually required under their terms and conditions to only use data they process on our behalf to provide their service to use and are contractually prohibited for using it for any other purpose.

Some activities that are carried out on our behalf by others:

Order delivery
Market research
Manufacturers or suppliers
Payment providers
Providers of web hosting, content providers, competitions, etc.
Companies that complete fraud and money laundering checks
Companies who provide other IT support services

We may share data in connection with parties involved in any business reorganisation or restructuring such as a sale, merger or acquisition of all or part of our business. You will be kept fully informed of any business reorganisation and you will be entitled to (within your rights) to request that your data is deleted after any such reorganisation of the business.

We may share data where it is reasonably necessary to; respond to a legal request or comply with a statutory or legal obligation; facilitate ourselves or a third party when detecting, preventing or investigating illegal activity; mitigate the adverse effects of security or technical issues; protect our intellectual rights or property or protect our commercial rights.

We may share aggregated data which has been compiled from individual data sets (after any personal data has been obfuscated), with government agencies and third parties we do business with.


Links to third parties

On occasion we include links to third parties on this website. Bradleys Pharmacy/ do not process this type of third party data. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should contact the third party Data Controller directly when exercising your rights in respect of this data.

Delivery of your order

We will share certain data with Royal Mail and DPD Ireland, to enable them to deliver your order to you. This will include your name and address. It may also include your contact telephone number. We won’t share any information with our couriers that is not necessary for them to deliver your order to you.

Security of your information

We take the security of your personal information very seriously.
Please note the transmission of information via the internet is not completely secure. We will do our best to protect your personal data but cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. 
Once we have received your information, we employ security technology including firewalls to safeguard information and have procedures in our outlets to ensure that paper and computer systems and databases are protected against unauthorised use loss or damage.

How long we keep your data

Records are retained in line with our Retention and Disposal Schedule. This reflects the length of time we need to retain records for to fulfil legal or business obligations or to resolve disputes. Your data will be held securely and will not be used for any other purpose.

Your rights

Your information is exactly that and we want to make it simple for you to exercise the rights you have in relation to it.

Your right to rectification
If you need us to amend or update your details or update your marketing preferences please let us know.

Your right of access
If you wish to obtain a copy of any information Bradleys holds about you or have any queries about the way we manage your personal information, please contact
You have to right to obtain a copy of any/all information that Bradleys holds about you, such as personal details, correspondence, marketing preferences, consent, complaints or queries, within a 30 day time limit and free of charge.
As an environmentally aware business we fulfil data information requests in an electronic format.

Your right to processing
You have to right to request that Bradleys stop certain data processing activities that involve processing your personal data. This isn’t an automatic right, what we are able to do will depend on the type of data that we hold about you and why. Please contact us to exercise your right to object to Bradleys processing your data at

Your right to request data removal
As a customer, we will process and retain your data as described in this Notice. When you are no longer using our services, we will hold your data as described in the data Retention and Disposal Schedule. You do have a right to request that Bradleys or deletes your personal data it holds. This isn’t an automatic right, what we are able to delete will depend on the type of data that we hold about you. Please contact to request your data be deleted.


Customers need to be 16 years old or greater, to create an online account with us and to sign up to receive our newsletter. We do not knowingly collect Personal Data from children under the age of 16 years. If you are under the age of 16 years, please do not submit any Personal Data through the Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Notice by instructing their children never to provide their Personal Data, without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us, please contact us at and we will endeavour to delete that information from our databases.

Contacting us about your personal data

Please contact us if you have any questions about this Privacy Notice or the information we hold about you; either by writing to: Bradleys Pharmacy, 11 Dromore Road Retail Park, Omagh Co Tyrone BT78 1RE or email

Who can you complain to
If you are not satisfied with any aspect of how we deal with your information, or how we comply with your request for a copy of your information, you can contact:

Data Protection Officer for Bradleys Pharmacy LTD

Mrs L Keatley (Data Processing Officer)
Bradleys Pharmacy
11 Dromore Road Retail Park
Co Tyrone
BT78 1RE

The Information Commissioner’s Office – Northern Ireland
3rd Floor, Cromac Place

Information Commissioners Office
Wycliffe House
Water Lane

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